Frequently Asked Questions
Q1: How does the crypto recovery process work?
We begin with a Case Assessment Session where our specialists review your situation and determine the best path forward. From there we trace blockchain transactions, coordinate with exchanges, and pursue recovery through every available channel. You are kept updated at every stage.
Q2: How long does recovery take?
Every case is different. Straightforward cases involving lost wallet access or exchange disputes can be resolved in 2—4 weeks. Complex cases involving sophisticated fraud or multiple incidents may take longer. We will always give you a realistic timeline upfront — never false promises.
Q3: How much of my assets can be recovered?
This depends entirely on your specific case. Some cases result in full recovery, others partial. During your Case Assessment Session we will give you an honest assessment of what is realistically recoverable — before you commit to anything.
Q4: What types of cases do you handle?
We handle a wide range of cases including: — Phishing attacks and account takeovers — Rug pulls and fraudulent investment schemes — Pig butchering scams — Exchange collapses and frozen accounts — Forgotten wallet access — Business crypto asset theft
Q5: How much do your services cost?
Our services start at $150 for a Case Assessment Session. All fees are communicated clearly upfront — no hidden charges, no surprises. View our full pricing on the Services page.
Q6: Do you guarantee recovery?
No — and any firm that does is lying to you. What we guarantee is an honest assessment, a thorough process, and complete transparency at every step. We will never take on a case we don't believe has a realistic chance of recovery.
Q7: Is my information kept confidential?
Absolutely. Every case is handled with complete discretion. Your personal and financial information is never shared with third parties without your explicit consent.
Q8: What is the Account Security Audit?
The Account Security Audit is a comprehensive review of your crypto wallets and exchange accounts. We identify vulnerabilities, review your security setup, and provide a personalised action plan to protect your assets going forward.
Q9: I'm new to crypto — can you still help me?
Absolutely. Whether you're an experienced trader or just starting out, our Investment Starter Plan and Crypto Trading Advisory Plan are designed to give you clear, structured guidance tailored to your level.
Q10: How do I get started?
Simply book a Case Assessment Session and a ClearLedger specialist will reach out within 24 hours to review your case and outline your options.